Personal Data We Hold and Why We Hold It
When you open an account, we collect the information needed to verify your identity, process your transactions and keep your account secure. This includes your name, contact details, date of birth and the payment method you register — whether that is GCash, Maya or InstaPay. We
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log transaction records tied to those payment rails so that deposits and withdrawals can be traced and disputed if needed. Device data such as your IP address and browser type is collected automatically each session; this helps us detect unusual login activity and protect your account
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from access you did not authorise. We do not sell your personal data to third parties for marketing. Data shared with payment processors like GCash, Maya and InstaPay is limited strictly to what is required to complete your transaction. We retain account data for as long
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as your account is active and for a further period required by applicable law. Where local law in the Philippines requires us to hold records beyond account closure, we follow that obligation. You can ask us what data we hold, request a correction or ask for
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deletion by reaching our support team through the channels listed on this page. Availability of certain features depends on local law and is accessible only where permitted.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.